Expertise location across E2.0 is gaining momentum
Ross Dawson wrote today on his blog that:
Unless a large organization can bring the most relevant expertise within the firm to bear on the problems and issues at hand, it really has no reason to exist. A smaller more nimble organization could do as good a job with lower costs.
This is a problem that we are keenly aware of at BinaryPlex. Our personal experience is in large professional services firms where this problem is a very real one. With the rapid growth of Enterprise 2.0 tools finding their way into large organisations, there is now scope for tools that mine this information to identify the key people based on the skills they demonstrate, not the skills they say they have. Using smart software that mines the expertise from documents, automated expertise locations tools could help organisation ensure that their people profiles are more accurate, up to date and contain information on what people really do rather than what they want to promote (although there is a place for both). Enterprise Search solutions don't help in this environment because they target a different problem. They are very effective at indexing large amounts of content, but when searching, you are often returned large numbers of documents. This is typically one step away from what is needed for expertise location problems - I generally need to know who are the key people I need to speak to, not which document do I need to read.
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Posted 9 months ago
by Tim Bull
